Savvyy Return & Exchange Policy

At Savvyy, we’re committed to making your lingerie shopping experience comfortable and confident, from your first click to your final fit. While we hope you love what you ordered, we understand that sometimes a return or exchange may be necessary.

That's why we offer a 7-day return and exchange window for online purchases, with a few important conditions to ensure hygiene and fairness.

What’s Eligible for Return or Exchange?

You can return or exchange any product within 7 days of receiving it, provided:

  • The item is unused and unopened.

  • It’s in its original packaging.

  • All tags and hygiene seals are intact.

We’re strict about this, not to complicate the process, but because we take hygiene seriously. This policy applies to all our online categories: Bras, Panties, Nightwear, Sportswear, Shapewear, and Swimwear.

Exchanges

Need a different size or style? No worries, our team will assist you in exchanging the item once the original product is verified and approved. To do that you need to first start the exchange process by contacting us at +91 93112 79138

How to Return or Exchange Your Order

Returning or exchanging an order is simple, just follow these steps:

  1. Check if Your Order is Eligible

    • Ensure the item is unused, unopened, in its original packaging, and is sent back within 7 days of the purchase date. We do not accept returns on items that have been worn, tried on, washed, or are missing tags, and returns or exchanges will not be processed after the 7-day window has closed.

  2. Call Us to Initiate the Return or Exchange

    • Call us at +91 93112 79138. We’ll verify your request and guide you through the process.

  3. Schedule a Pickup

    • Once approved, our courier partner will arrange a pickup from your doorstep, no need to leave your home.

  4. Quality Check Upon Arrival

    • When we receive your item, we’ll inspect it to ensure it meets our return criteria. If everything checks out, we’ll proceed with your refund or exchange.

  5. Get Your Refund or Exchange

    • For returns: A refund will be processed to your original payment method within 5–7 business days. For Cash on Delivery (COD) orders, the refund will be issued via bank transfer or UPI. Please provide your bank account details or UPI ID when initiating the return request.

    • For exchanges: A replacement item will be shipped to you once the return passes our quality check.

What’s Not Accepted?

We do not accept:

  • Any product that has been worn, tried on, washed, or tampered with.

  • Items returned without original packaging or tags.

  • Returns initiated after 7 days of delivery.

Products Purchased at Savvyy Stores (Not Online)

Products purchased at Savvyy physical stores cannot be returned or exchanged through our website.

To return or exchange in-store purchases:

  • Visit the same store where you made the purchase.

  • Bring the original invoice or bill.

  • Ensure the product is in its original, unopened packaging.

  • The return or exchange must be made within 7 days of purchase and the product must be unused and eligible according to our hygiene guidelines.

Need Help Finding the Store?

Use our Store Locator on the Savvyy website to find the nearest store’s address and contact details.