Privacy Policy

Welcome to Savvyy ("Savvyy", "we", "us", "our"), operated by Kurseong International Pvt Ltd. We are committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains what information we collect when you visit or shop on www.savvyy.in (the "Website"), our stores, or interact with us on social media, WhatsApp, or customer support channels, how we use and protect that information, and the choices and rights available to you. It is drawn up in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and reflects the principles of the Digital Personal Data Protection Act, 2023.

By accessing or using the Website, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Website.

 

1. Information We Collect

1.1 Information you give us directly

  • Account and contact details: name, email address, mobile number, date of birth, and password when you register or check out as a guest.

  • Delivery and billing details: shipping address, billing address, and city/pincode.

  • Order and preference information: items purchased, size, fit, and colour preferences, wishlist items, and responses to any size or fit quiz you choose to complete.

  • Payment information: your payment is processed by our RBI-approved payment gateway partners. Savvyy does not store your full card number, CVV, or net-banking credentials on its own servers.

  • Communications: messages you send us via email, WhatsApp, live chat, phone, or social media, including any feedback, reviews, or grievances.

  • Marketing preferences: your opt-in for WhatsApp, SMS, email, or push notifications.

1.2 Information collected automatically

  • Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, time spent, referring URLs, and approximate location (derived from IP).

  • Cookies and similar technologies: see Section 4 below.

1.3 Information from third parties

  • Information from payment gateways confirming successful/failed transactions.

  • Information from logistics and delivery partners regarding shipment status.

  • Information from advertising and analytics partners (e.g. Meta, Google) when you interact with our ads.

We do not knowingly collect any sensitive personal medical information. Any body measurement or fit-related data you share is used solely to help you find the right size and is treated with the same care as your other personal data.

 

2. How We Use Your Information

We use your information to:

  1. Process, fulfil, and deliver your orders, including size exchanges and returns.

  2. Create and manage your Savvyy account.

  3. Communicate with you about your orders, account, and customer service queries.

  4. Send promotional communications, offers, and new-collection updates, where you have opted in — with an easy option to unsubscribe at any time.

  5. Personalise your shopping experience, including product and size recommendations.

  6. Improve the Website, our products, and our services through analytics.

  7. Detect, investigate, and prevent fraud, unauthorised transactions, and abuse of our platform.

  8. Comply with applicable laws, regulations, and lawful requests from government or regulatory authorities.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

 

3. Discreet Ordering and Confidentiality

We understand that shopping for lingerie and nightwear is personal. Order details, invoices, and package labelling are handled discreetly, and access to your order and account information within Savvyy is restricted to employees and service providers who need it to fulfil your order or support you.

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in and remember items in your bag/wishlist.

  • Understand how you use the Website and improve performance.

  • Show you relevant ads on Savvyy and other platforms (retargeting).

You can control or disable cookies through your browser settings; please note that some parts of the Website may not function properly if cookies are disabled.

 

5. How We Share Your Information

We may share your information with:

  • Delivery and logistics partners, to fulfil and ship your order.

  • Payment gateway and banking partners, to process payments and refunds securely.

  • Technology and hosting service providers, who help us run the Website, send communications, or store data, under confidentiality obligations.

  • Marketing and analytics partners, in aggregated or pseudonymised form where possible, to run and measure advertising campaigns.

  • Government authorities or law enforcement, where required by law, court order, or to protect our legal rights.

  • A successor entity, in the event of a merger, acquisition, or sale of business assets, subject to the same privacy commitments.

 

6. Data Security

We use reasonable security practices and procedures, including encryption in transit (SSL/TLS), restricted access controls, and secure servers, to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, including to comply with legal, accounting, or reporting requirements (such as tax and consumer protection laws), resolve disputes, and enforce our agreements. Account data is generally retained for as long as your account is active; you may request deletion as described in Section 8.

 

8. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete data.

  • Withdraw consent for marketing communications at any time (via the unsubscribe link, WhatsApp opt-out, or by contacting us).

  • Request deletion of your account and associated personal data, subject to our legal and operational retention requirements.

  • Grievance redressal, by writing to our Grievance Officer (see Section 12).

To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before acting on your request.

 

9. Children's Privacy

The Website is intended for users who are 18 years of age or older. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

 

10. Third-Party Links

The Website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before sharing any personal data.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.